Voice logging or telephone recording, is the practice of regularly recording audio, usually in a business situation. Most commonly telephone lines or business radio channels are recorded. This allows businesses to keep records, improve customer service, increase security, and decrease errors. Although Voice logging is synonymous with telephone recording, or phone recording, it includes also recording the radio and VoIP conversations. In a call center environment it is often called "agent monitoring" or "call logging" The word "logging" comes from the log of calls or audio files that is generated as each recording is made.((From Wikipedia)

If you wish to ensure service quality and highest customer satisfaction, our flexible and pre-integrated solution is best for you.

Record limitlessly - Automatically record all conversations and keep a track of inbound and outbound interactions between agents and customers for quality assurance with our no-bar recording.

Search capability - Ease of searching through voice records without endless maze ofmenus and buttons. Associate records with specific voice logs (E-mail history, chat history, etc) to enhance efficiency in operations.

Data back-up capability - Save all the records, or select records to be backed up regularly.TiVA Voice Logger will analyze the records for timely back-up without worries about losing an important piece of information.

Data Security - Access to supervisors, managers, administrators or other qualified users only with strong security features to ensure data security for the voice logs and records

Ease of reporting and viewing - Access voice logs online and create comprehensive reports. Easily manage centralized or distributed agent workforce, and related voice records efficiently from any corner of the world.

Unified interface - Quick links (record, replay, forward, etc) allow you to perform routine functions with a single click.