Call Centers

TIS specializes in technology for today's contact centers as well as for call centers of the future (virtual call centers). A remote agent and telecommuting workforce is made possible by faster and more reliable internet access. Our products provide the controls and monitoring capability needed for these modern call centers. Our telecommuting software allows agents to work anywhere an internet connection exists. We provide both voice and data access to remote agents in this virtual call center environment. Our Virtual PBX phone system can link office and home based employees together as a cohesive support team.

Computer Telephony Integration Software (CTI)

To take full advantage of the technology provided by TiS. we have developed a suite of computer telephony software that enhances existing PC, Web applications by providing telephony access to our TIS predictive dialers (as well as other PBX systems). This computer telephony software "opens" our TIS predictive dialers to outside applications.

Advanced Techniques in Direct Marketing

Voice Broadcasting is a technology that leaves personal messages on answering machines or for individuals. The TIS auto dialer phone system calls targeted numbers and when it detects answering machines, leaves the perfect message. The quality of the voice message is so clear that you cannot tell the difference between an actual person and our voice broadcasting technology. Should there be a live answer the same or a different message will be left, or the call can be automatically transferred to a live agent. You will have the option to speak directly to the prospect/recipient. This is truly a new level in direct marketing that works well with both Business to Business (B2B) and Business To Consumer markets.

Smart Predictive Dialers and Progressive Dialer Phone Software
The TIS phone system is a PC based call center phone system that is recognized as one of the premier inbound and outbound computer telephony systems. Features such as automatic call distribution (ACD), interactive voice response (IVR) and call recording have added a new dimension to the predictive dialer and auto dialer capabilities of this system. When combined with our Customer Relationship Management CRM software, the TIS predictive dialers and IVR systems are complete call center software solutions. And our Predictive Dialers revolutionize predictive dialing. Your call center can become instantly more productive with more calls handled by fewer agents, including work at home employees. Our predictive dialers far outpace old predictive dialer technology.

Voice Broadcasting and IVR Outsourcing

To further assist clients who wish to use our technology, we have developed numerous applications using our phone system and Predictive dialer software that complement our smart TIS Predictive dialer. These applications can be provided on in-house customer systems or can be outsourced at our IVR (Interactive Voice Response) and Voice Broadcasting Service center. The following are just a few of these industries and applications that are ideally suited for our voice broadcasting solutions.

• Election campaigns
• Insurance Marketing
• Mortgage Marketing
• Human Resources
• Debt Collection
• Political Calls
• Health Care
• Store Locator
• Reminders
• Fundraising
• Retail Sales
• Real Estate
• XML Messaging
• Community Alerts
• Financial Services
• Church Groups

Voice Logging and Call Recording Systems

The TIS supplied phone systems, are designed to be complete call center solutions including Predictive Dialing, ACD, IVR, and Digital Voice Recording. Recording and Voice Logging can be an invaluable feature in your call center, helping you monitor agent performance while performing quality assurance tasks. Order entry verification and confirmation can be easily accomplished when your calls are recorded. Digital message recording is also another means or media for your customers to communicate with you. Database Systems Corp. introduced its Digital Call Recording and Retrieval System (DRRS) to enhance your call center performance by providing you with all of these recording functions. Together with our CRM and CTI products, Database can provide you with a total solution.

Using our TIS call recording feature, call centers now have the ability to record and retrieve phone conversations in real time. Administrators can selectively record specific agents, all agents, certain campaigns, randomly, or even provide an agent with the ability to record on demand. Additionally, the recording option can be customized to meet virtually any set of business rules. Finally, since our digital call recording system was developed by TIS, support is performed by just one vendor, not many.

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