TIS Call logging system (Conversation Recorders )

(Conversation Recording) is one of many features available within this product. Complete contact management, call history, order entry, literature fulfillment and call logging are just a few of the applications that can be managed using this TIS Call logging system. Service or Marketing calls could record and be use to improve quality of the service. Telemarketing campaigns can be developed with call recording enabled on a campaign wide basis as well as per individual agent. Plus lets you monitor in real time calls on each agent's. You can even coach the agent while a client is on the phone, with or without the client being aware of this process.

IVR and Voice Broadcast Recording

Besides recording two-way conversations during a normal call center phone interaction, the TIS call recording system can be used to record simple messages left by callers. Likewise, with our Voice Broadcasting System, the contacted party can be prompted to leave a recorded message after listening to a message left by the TIS IVR system. This message recording feature greatly improves the productivity of your call center agents while adding flexibility to your calling campaigns.

Call Recording and Call Logging Features

• Call center monitoring features
• Optimal recording quality and size for fast, easy retrieval
• Exceptionally large configurable storage
• Remote supervisor monitoring capability
• Complex search capabilities for call recording retrieval
  • by agent
  • by date
  • by time
  • by date range
  • by time range
  • CLI
  • phone number(s)
  • by combinations of above
    

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