Texonic Information Systems (TiS) now offers an affordable and expandable IVR (interactive voice response) phone system. You can program your own system or we can provide you with a custom IVR application. TiS provides a wide range of automatic phone answering systems including our analog IVR phone system that supports 1 to 12 analog lines at an affordable price. Our IVR product consists of industry standard Windows / Intel telephony hardware and our TiS IVR software. Complex surveys and call routing can be easily developed using our software.

Interactive Voice Response is the technology that automatically answers your phone system with voice prompts and call routing. IVR systems are very popular for service and sales organizations, allowing customers and prospects to call your organization anytime of the day. An Interactive Voice Response (IVR) processes inbound phone calls, plays recorded messages including information extracted from databases and the internet, and potentially routes calls to either in-house service agents or transfers the caller to an outside extension. Our affordable IVR includes call recording, call transfer and email notification, audio format converter. This IVR system acts as an automatic answering service, front ending your phone, collecting useful information from a caller before the call is transferred to an individual if necessary. And the IVR system could fulfill the caller’s request without a transfer. Our IVR software solution gives your organization a 24 by 7 capability, providing around-the-clock information to your callers.

Here are just a few of the features

• 4, 8, or 12 Analog Line Configurations
• Windows OS
• TiS IVR Software
• Multiple IVR Programs
• Information Service
• Call Recording
• Message Forwarding
• Dial Out Connectivity
• IVR Client/Server Architecture
• IVR Wizard Development Tool
• Multiple IVR Scripts
• IVR Play Message and Prompt
• Interactive Voice Response Phone Key Input
• Play Music On Hold
• Call Outside Line and Transfer IVR Call
• Call Outside Line and Prompt for Input
• Connect Caller to Outside party
• Record IVR Caller Message and Store
• User Navigation and Selection
• IVR Voice Mail
• Route Caller to Selected IVR Agent Groups
• Database Access and Update
• IVR Response Logging and Reports

Options and Upgrades Include:

• Outbound Voice Broadcasting Feature
• Music On Hold Upgrade
• Custom IVR Application Development

Benefits of IVR

Interactive Voice Response systems can reduce service costs and enhance your operation.

• Analog Phone Line Support (2-12 lines)
• Upgrade Path to T1 (24 - 1000 lines)
• Extending hours of operation (24 by 7)
• Automating routine tasks thereby freeing agents to
  concentrate on more complex service requests
• Speeding response times to callers
• Expanding call capacity faster and at a lower cost
• Providing multi-lingual support
• Reducing the cost of personnel turnover
  Such benefits can show an immediate return on investment and make any call center more profitable.

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